Frequently Asked Questions

How long will it take to produce and deliver my order?

The standard turnaround for most orders is 4-10 working days from signoff for the artwork proof. Additional processes such as laminating, overglossing, diecutting usually add an additional two or three days.

Can the order be delivered any faster?

Yes we can sometimes arrange very fast deliveries, you just need to ask. Time is very much dictated by what artwork you supply, how quickly you sign off the proof once provided to you and what work is already booked to go on the presses ahead of your order. The fastest way is to supply the correct artwork in finished format and sign the proof off ASAP once you receive it.

Can my order be split and delivered to more than one destination?

Yes, provided you indicate this at time of order we can usually arrange for split deliveries.

What are the minimum order quantities?

Minimums vary from product to product. The question is not so much what is the minimum but what quantity is the most cost effective to produce as often double the quantity can be only a matter of only an additional few percent in cost.

What are the setup charges?

In offset print the initial costs are dictated by the number of colours and number of variations of each product (e.g. business cards and numbers of people requiring them). In digital print this is less of an issue. In either case the customer need not be concerned as our quotes will clearly set out establishment costs and indicate cost of subsequent reprint without changes.

What format is required for artwork?

For print original vectorised files such as EPS, AI, PDF are required to achieve a professional result. In all print all files should be supplied as high resolution (minimum of 300dpi). Check with us at the time and we will guide you over what is best for the particular project.

I want to change or amend something in the artwork – can this be done?

Yes you can change your artwork, but there can be a fee depending on what is involved – this most revolves around the complexity and time involved.

Will I get a proof of the design before production?

With print of a design for the first time you will always receive an electronic proof for approval or amendment. You can change this proof once free of charge and can make further amendments but may be charged for the additional design time incurred. For reprints without change of a previously printed design no proofs are necessary or provided.

Can I get my PMS colour matched?

In spot colour printing we print the specified PMS colour. In four colour process and digital print there is potential for variation between colours printed out by a computer printer or that seen on screen so if the file has been provided we request a hard copy proof be provided for colour checking purposes.

What happens if I change my mind on some aspect of the order?

You may amend some details of the order up to the time of signing the artwork proof. If you wish to cancel an order once raised, depending on what costs have been incurred up to this point, you may be charged a cancellation fee of $90.00 plus GST. Once the artwork approval is signed off production gets underway and you are committed to the order in the details and quantities as specified on the order.

Can I receive a pre-production sample for approval prior to my order being placed into production?

If the order is a high value or large volume order, once the order is signed off it is sometimes possible to supply a hard copy prepress ‘chromalin’ proof. There is often a cost for this service.

What is your return policy?

We will not accept return of printed orders unless there is an error on our behalf which we have acknowledged and agreed to remedy.

Do you have terms of trade?

Yes view attachment